Frequently Asked Questions
Everything you need to know about our premium ink and toner solutions.
Are True Image cartridges compatible with my printer brand?
Yes, our cartridges are engineered to meet or exceed OEM specifications and are fully compatible with major brands including HP, Brother, Canon, Dell, and Samsung.
Will using compatible cartridges void my printer's warranty?
No. Under the Magnuson-Moss Warranty Act, a printer manufacturer cannot legally void your warranty for using third-party cartridges unless they can prove the cartridge caused specific damage.
How should I store my toner cartridges if I'm not using them yet?
Store your cartridges in a cool, dry place at room temperature. Keep them in their original sealed packaging until you are ready to install them to prevent the ink or toner from drying out.
What is your return policy for defective items?
We offer a 100% satisfaction guarantee. If you experience any quality issues or defects, you can return the product within 12 months for a full refund or a free replacement.
How long does shipping take within the United States?
Orders are typically processed within 24 hours. Depending on your location, standard shipping usually takes 2 to 5 business days to arrive.
Do your cartridges provide the same page yield as original brands?
Absolutely. Our cartridges are designed to deliver the same page yield, or even higher in the case of High Yield (XL) models, compared to expensive brand-name equivalents.